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2018 Amira Doucette. All Rights reserved.
 
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Customer Service

Shipping & Delivery

The following processing and delivery costs are for merchandise pictured and described on amiradoucette.com.  Costs are calculated according to the total cost of the merchandise in your order.  All prices reflect US currency.

Shipping Fees: Complimentary Standard Shipping. Express shipping is $25, and Priority is $35.  All shipping options for orders $3000 and above are complimentary. 

Please allow 6 weeks for delivery.

Delivery & Charges: Delivery times are not guaranteed.  We ship only to a valid address.

Signature Required: Due to the high value of our products, there will be a signature required on all shipments, regardless of service type.

Note: Orders may take from 24 to 36 hours to process.  Once your order is processed you will receive an email notification.  Once your order has been shipped you will receive another email notification.  All delivery standards begin when you receive the shipping confirmation email.

Standard Delivery: Unless an expedited service is requested, your order should arrive in up to 5 days from the time you receive your confirmation of shipment email.  Orders will be shipped using FedEx Home Delivery service.  If an order is placed after 3:00pm (EST) on Friday or over the weekend, the earliest it will ship is Monday.

Express Delivery: If requested, your order will arrive in 2 business days (Monday-Friday) from the time you receive your shipping confirmation email.  Express orders placed up until 3pm (EST) Monday-Saturday will be shipped the same day you place your order, unless additional validation is required and/or merchandise is temporarily unavailable.  Express orders placed after 3:00pm (EST) Saturday and anytime Sunday may not be processed until Monday.  Orders will be shipped using FedEx 2 day express.  Please note that some zip codes are not available for this service.

Overnight Delivery: If Overnight delivery is requested, your order will be prioritized and will arrive the next business day (Monday-Friday) from the time you receive your shipping confirmation email.  Overnight orders placed up until 3:00pm (EST) Monday-Saturday will be shipped the same day you place the order, unless additional validation is required and/or merchandise is temporarily unavailable.   Overnight orders placed after 3:00pm (EST) Saturday or Sunday may not be processed until Monday.  Orders will be shipped using FedEx overnight.  Please note that some zip codes are not available for this service.

Alaska & Hawaii Delivery: For Expedited delivery we recommend you select Express or Overnight shipping.  If you select ground shipping, your order should arrive in approximately 7 to 10 days from time you received the shipping confirmation email, however, remote addresses may require additional delivery time.

Delivery: Amira Doucette only offers delivery in the country where the order has been placed online or by phone.  Amira Doucette does not deliver to APO, FPO, DPO or PO boxes

Returns & Exchanges

Merchandise may be exchanged or returned for an online store credit within 30 days of the shipment date, or may be returned for a full refund within fourteen (14) days of the shipment date when accompanied by the original sales receipt. All merchandise returned for exchange, store credit or refund must be in perfect saleable condition, including the packaging and product certificate.

A refund may only be made in US currency.

To return or exchange an Amira Doucette product, please follow the instructions below:

Contact Client Services at +1-248-933-9329 or returns@amiradoucette.com to receive a return authorization number. The product must be returned in its original packaging and condition with Product Certificate and Original Sales Receipt. Our Client Services specialists will offer you the following shipping options:
- Receive via email, mail or fax, specific FedEx shipping instructions to facilitate the complimentary return of your product.
- You may ship your return or exchange via any other shipping method of your choice to the address indicated on the return voucher. However, should you choose not to use Amira Doucette’s voucher and ship via a different carrier, Amira Doucette cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
- You will be reimbursed for the cost of the product via your original payment method. 

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